Cancellation policy and return conditions

right of withdrawal

If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or self-employed professional activity), you have a right of withdrawal in accordance with the statutory provisions.
If you, as a consumer, make use of your right of withdrawal, you have to bear the regular costs of the return.
For the rest, the regulations that are reproduced in detail in the following apply to the right of withdrawal

Right of withdrawal

right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving a reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

In order to exercise your right of withdrawal, you must send us, Maria Riesch, verKORKst – Kreatives mit Kork, Am Hoheneck 9, 83646 Wackersberg, team@verkorkst-kreativ.de , by means of a clear statement (e.g. a letter sent by post or an e-mail ) of your decision to withdraw from this contract. If you make use of this option, we will send you confirmation of receipt of such a revocation within 2 working days (e.g. by e-mail).

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We can refuse the repayment until we have received the goods back.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

Return address: Maria Riesch, verKORKst - creative with cork, Am Hoheneck 9, 83646 Wackersberg.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods, or if the goods are damaged.

- End of revocation -